For answers to the most common questions we are asked please see below

I am not sure of the items that would be most suitable for the result that I am trying to achieve. Can you help?
Yes of course, we have over 20 years experience is providing hire items and services for wedding and events and would be delighted in helping you avoid any pitfalls and to assisting you in choosing the right products.

How do I go about hiring items from you?
If you are sure of the items you would like to hire and would like to go ahead and make a booking we would need to send you a booking form and our terms and conditions. To fill in the booking form we would need the following information as appropriate:
Name
Home Address
Contact Telephone Number
Date of Event
Date Item/s Required
Venue Details
Items Required
Date Returning
Would you require us to deliver / collect?
Delivery Address
When we have this information we can then forward the completed booking form for you to sign and return with your deposit to confirm booking. You can of course give all these details over the phone to make a speedy booking.

I want to hire items from you but I also require a full wedding flower package, is this possible?
We also have a large florist shop where we run the hire business from, For details of our exquisite wedding flower service and to see examples of our recent work CLICK HERE 

How much deposit do I need to secure an order and when do I pay the balance?
To secure a booking for hire items we only require a non-refundable £25.00 deposit with any balance due 1 month before the event
If we are required to provide a personal setup service then £100 non-refundable deposit is required to secure a booking with the balance also due 1 month before the event

I am interested in hiring chair covers from you but I am worried that when you arrive the chair covers won't fit at all or will look awful.
You are quite correct to be worried as there is no such thing as a standard banqueting chair (This is a very common misconception) We are now up to 9 different sizes. As part of our commitment to service we PERSONALLY visit your venue and hand check the correct fitting of our chair covers. You simply cannot be 100% sure that chair covers will fit by taking measurements or hoping for the best! We are called out on a very regular basis to "Bail out" and fit covers where this has not happened. We do not charge for this check fitting service, it is included in our price. We were one of the first to provide chair covers in the UK bringing the idea over from Australia in 2001. Unlike the vase majority of chair cover companies we design, make and fit our own chair covers using the highest quality materials, regardless of the high purchase costs.

How can you re-assure me that if I use your services you will not let me down on my big day?
Again a very good way to be thinking, when chosing any wedding service provider take a look at how they operate, do they work from business premises? Do they have a landline telephone number, How long have they been in business? In this industry the worst thing you can do is shop on price alone - We welcome all our current and potential clients to visit our premises in Rickmansworth to see the goods we supply and how we operate. We have been established in business for 20 years and at our current location for 5 years. On this site you will see our business telephone number as well as our personal mobile so we are contactable to sort out any issues as and when these might arise. Also take a look at some of the kind words that past clients have sent to us - These testimonials are very important to us and make all the hard work we put in to making your big day special worthwhile. it would be foolish to say that problems never arise but we have never had a problem in 20 years that has not been resolved satisfactorily.

I am having a very large event - Is your business large enough to be able to cope with this.
Yes indeed, we are regularly catering for events of 400+ guests and have a full time events team. But every event however small or large is overseen by the owners who are perfectionists and will never allow a production line style operation and will always offer that personal touch.

I want the best possible result but do not want to pay very much as I am on a tight budget - Is this possible.
One of the reasons why we have such a large following in wedding and event work is that we charge very realistic prices, often offering alternatives to save money but still achieving as good if not better results. However you must also be realistic in your budgeting and expectations. We will always seek the best possible price according to your requirements, this is a standard part of the service we offer.